Service excellence training designed for the disability services sector
We make it easy for your team to engage and emotionally connect with families for a positive commercial outcome.
Professional sales training to empower your team with practical methods to help them communicate effectively and sell with confidence, ease and integrity.
SELLING = HELPING
Understanding the family’s needs, your customer, knowing you have the resources to help them. Selling – at it’s simplest – is communication.
We train your team how to understand these needs, how to align with each family/customer and deliver the best solution effectively and with confidence.
We make selling easy and comfortable.
Our workshop participants say ‘that was so easy, I can engage with a family like that, and with total integrity’.
Key learnings from our training
How to put forward your organisations key points effectively
How to understand and convey your suite of offerings (recognise other opportunities)
How to be the trusted advisor
How to answer the phone and elicit the information you need to aid you to assist that family
How to nurture warm leads
How to have conversations that focus on the families need (and not just doing an ‘information dump ‘ of your offering)
How to amend mindset of the team to be more commercially savvy
How to build relationships with referrers (or 3rd parties)
What sales and communication skill level do your teams have?
Are your team skilled in having deep, meaningful conversations with families and stakeholders?
Do you find yourself asking these questions?
- Can anyone sell? What if they have never sold before?
- Can you have integrity as well as a commercial mindset?
- What does it mean to sell?
- How do we build trust with a client?
- How can we be seen as the Leader?
- How to handle a resistant team who are wary of ‘sales?’ Is it possible for them to even enjoy sales– embrace it?
- What are the three key things I need to do today to amend our culture and ‘lean into’ sales?
Testimonials
Cristina Karvonidis, General Manager, Give a Care
Charmaine’s style was all about being authentic with integrity, values that we uphold here at Give a Care. Charmaine’s style is upbeat, engaging, informative, insightful and interesting. The team opened up, learnt how to overcome obstacles and be comfortable doing so. We got so much value, the outcomes are a noticeably outward facing empowered team, pro-actively thinking outside the box in extending our community reach, delivering clear messages about the essence of our service being about helping people, our clients and their families.
Dyranda Hortle, General Manager, Cerebral Palsy Alliance
Consultant, Hope Institute
Lisa Kane, General Manager, Cerebral Palsy Alliance
Jo Ford, General Manager Therapy, Cerebral Palsy Alliance
Laura McKnight, Senior Marketing Manager, Cerebral Palsy Alliance
Laura McKnight, Senior Marketing Manager, Cerebral Palsy Alliance
Smrit Narang, Marketing Specialist, SDN
We hired Charmaine as her approach is around being your authentic self and engaging with families with integrity. She has a wealth of experience in training people to help families and this showed in the way she seamlessly empowered our team to make more engaging calls where they connected in a more meaningful way.
Our teams came to the sessions somewhat reluctantly but went away saying it was one of the best training sessions they had attended. They felt heard and understood during the training.
Ultimately they are now skilled at exploring the families situation and can confidently have conversations over our services. They have structure and clarity. We will no doubt continue to engage Charmaine.
Vangie Weir, Community Manager, IRT
With each session we were armed with practical outcomes. Easy to engage with, Charmaine made it about us and answered questions easily. She seamlessly pulled in extra topics as needed. A true aged care communication expert.