Customer Service Excellence

CUSTOMER SERVICE EXCELLENCE

The course takes you through how your sales team can improve professionalism and provide customers with premium service 100% of the time.

This high-energy workshop will set you up for success and have you embracing prospecting with a clear strategy, consistency, and genuine enthusiasm.

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Key Topics

  • Customer service versus the customer experience
  • Communication skills for service excellence
  • Managing challenging conversations with customers
  • Maintaining customer focus
  • Influencing others

Key Learning Outcomes

  • Understand the importance of creating great customer experiences and what that means for them and their organisation
  • Understand that different customers have different expectations
  • Understand how to deal with challenging customers, and feel confident they can handle these situations in a structured and thoughtful way
  • Understand how they can use their mindset to influence themselves and others
  • Have tools and techniques to engage customers with professionalism
  • Be confident and proactive in their approach to the job
  • Be a positive supporting member of the team.