The client doesn’t care about the job titles of the people they deal with.
They just notice whether everybody in the organisation is in synch with the brand or not.
You want to make sure every single person – regardless of their job title – understands how to communicate effectively with clients to ensure the client wants to continue doing business with them. You need your technicians, your engineers – whoever is ‘on the floor’ with them – to understand some highly skilled communication techniques.
Things they would find simple to implement.
Our tagline is stop talking and start listening. Most people not in a sales role are relieved to hear this.
- They realise they don’t have to do all the talking.
- They just have to ask intelligent questions, listen and find opportunities.
- They understand how to look out for, and create, more business.
- They realise if they don’t – they’re doing the client a disservice.
My question to you…who in your company doesn’t understand they have a sales role and what will you do/say to open their mind?
What to do
Help your team by being positive about remote selling, see it as the future and not as the poor cousin
Learn more
- Sales Leadership program: for leaders covering 22 units (series of 4 at a time) guiding you through everything you need to know to run a proactive, driven, highly successful team> learn a great deal about personality types! >> chat to us
- Watch the Sales Leadership webinar recording:
Watch our video on why everyone is in sales and how they can align and embrace this!
Piece written by Charmaine Keegan,  author of over 20 eBooks, is a sought-after guest speaker, panellist, and keynote. She is a Certified Trainer Extended Disc System, of Situational Leadership, of NLP (how we operate), Hypnotherapy (unconscious communication) and Timeline Therapy (recognising your beliefs about sales and money – and recognising that of your customer). She has studied the psychology of human behaviour and is considered an absolute authority and true expert on sales techniques. She has ‘walked the walk‘ so her content, programs and key notes are highly practical and focused on results.
