What others say

We had 60 Experienced Sales Professionals, 25 Sales Leaders.

The feedback we got from the team was there was a lot of value.

The entire team were motivated, energised, pumped up and ready to face the new challenges.

Being a Trusted Advisor is our view of the business and how we all need to be, and know how to reflect that to our customers.

We thought it was time to give something back to the teams, and that’s why we got in Smarter Selling and Charmaine.

Tarun Changrani, GM Coregas Australia

The workshop was very practical and hands-on and lots of activities to help reinforce to the team how they could take the skills they were learning in the workshop back into the workforce.

Charmaine’s experience of over 25 years in selling, is really shown through being able to actually respond to questions no matter what they were, in a meaningful way.

They were all extremely excited and certainly the goal of walking away passionate and energetic about what they’re doing to listen to their customer was definitely deliver

The next day I can see the team taking more action, being on the phone and building deep positive relationships with their customers.

Julie Armstrong COO uno Home loans

 
 
 
  Excellent  
    
 Based on 155 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Fiona Kurtz 
 
2024-04-10
 
 
  
I recently had the pleasure of attending Charmaine's Smarter Selling training program. Wow, what a program! if you are thinking about doing it - don't wait.

Aidacare prides itself on customer service excellence and doing the best for its customers. For over 6 years they have partnered with Charmaine at Smarter Selling for sales and communication training and its clear why.  Charmaine brings real world insights and knowledge into the classroom in a upbeat, friendly and humorous way. Making it practical and relevant to the day to day situations that leaders and our teams face. As Regional Manager for Southern NSW I am responsible for managers and front line staff to be the best versions of themselves.

Today’s training has really set me up with a clear structure and process for me and the wider team. The online Academy that Charmaine offers will serve to extend and build on the lessons as we roll that out to the broader team and use it for training purposes.

We are super excited, motivated and ready to hit our stores tomorrow with fresh eyes and clear vision!

Thanks for everything Charmaine, you truly are a gem!
  
 
  
 
 
 
  
 
 
 Sam Osborne 
 
2024-04-08
 
 
  
We were delighted to engage the expertise of Charmaine for our association's prestigious company director's retreat in March 2024. From the moment we connected, Charmaine and her dedicated team proved to be consummate professionals, making the entire process seamless and enjoyable.

Charmaine's presentation on sales wasn't just informative; it was a masterclass in captivating storytelling and strategic insights. With her eloquence and depth of knowledge, she skillfully wove together anecdotes and industry expertise, leaving our audience spellbound and inspired.

Her ability to distill complex concepts into digestible nuggets of wisdom ensured that every attendee walked away with actionable strategies to elevate their sales performance. Charmaine didn't just deliver a speech; she orchestrated an experience that resonated deeply with our audience.

Thank you, Smarter Selling.
  
 
  
 
 
 
  
 
 
 Tara Luck 
 
2024-03-27
 
 
  
I’m moving into more of a client-facing role and so my company, Coregas, sent me on a sales and communication training program with Smarter Selling and Charmaine. All of Coregas (over 60 people) have done a version of this program and had said how good it was – and so right they were! It was full of many experienced people all looking to evolve on their skills. Charmaine made it interesting and light – we did a lot of workshopping and laughed a lot.  Above all, I thought it was relevant and practical. I had pages and pages and pages of notes. I particularly loved hearing about how to understand other people and how to live and breathe being the Trusted Advisor, how to bring value and know your value and worth!
  
 
  
 
 
 
  
 
 
 Matt Taylor 
 
2024-03-22
 
 
  
I just attended a conference with Charmaine as our presenter and the best description that comes to mind is absolutely mind opening! Charmaine was clear, direct and extremely specific to our business and tailored her sales strategies to areas that will have a direct impact on our day to day business. Charmaine was extremely thorough and backed every word she said with great examples, workshops and exercises for the entire group to partake in. She created great levels of engagement across the teams to ensure everyone bought in to the day. Would highly recommend bringing Charmaine on board if you are wanting to drive customer service excellence!
  
 
  
 
 
 
  
 
 
 1toyo BNB 
 
2024-03-21
 
 
  
I highly recommend the Smarter Selling Academy apart from highly motivating me to excel to new levels personally and professionally, being the trusted advisor sits well with me. What I have learnt with Charmaine is strategy, process and 100's of other sales tips and tactics to understand and service my existing clients and prospects even better than before. I look forward to what the future brings.
  
 
  
 
 
 
  
 
 
 Adam Luscombe 
 
2024-03-19
 
 
  
What an amazing course that was! Extremely well put together, from the training manual to the post cards everything was incredibly informative. Charmaine makes the whole course exciting and worthwhile. Keep up the amazing work everyone.
  
 
  
 
 
 
  
 
 
 Mahak Gautam 
 
2024-03-18
 
 
  
Just did the Sales Accelerator with my team. I know Coregas has all their teams, all levels, train with Charmaine and now I’ve been on a program I know why. The ethos is all about how you become, live and breathe  The Trusted Advisor and Authority in your field and be The Subject Matter Expert. How to listen more and talk a lot less. A lot less assuming! How to read others.
How to be of value and helpful and how the sale is a consequence of doing everything else right, it’s a natural flow.
We did Exploration, understanding, questions, listening, objections, negotiation, account protection and development, Business acquisition, and presenting.  We also went into the science of human behaviour, how we are so different so stop treating the client like they are you!
Charmaine is a true expert and bundle of joy, she lights up that room, encouraging questions and feeding back examples and scenarios.
She keeps it interesting, lots of exercises and workshoping to drive home an idea. At one point we were in the elevator doing the elevator pitch! It was both practical and upbeat.
  
 
  
 
 
 
  
 
 
 Josh Loiterton 
 
2024-03-18
 
 
  
Just completed the Sales Accelerator program with our company Nover, and we are all doing it over a few months (30 of us).
The whole course over the 2 days was brilliant! It was practical, relevant, modern, and fun.
We were constantly kept on our toes. Even going to the elevator to do the elevator pitch!
Charmaine was amazing, she was ON every second that we were in the program(and afterwards for a catch up)
My colleges and I were discussing afterwards how engaging she was!
Easily answering all our questions and making it about us and our growth.
Lots about Questions (and really understanding the customer, not assuming, no projecting), Listening, Mindset, accountability, Business Development, Account Development, Negotiation, and Objections.
It is important in my role at Nover to be a Trusted Advisor so this resonated with me.
Being around other individuals (both colleges and people I had never met before)was great to get other perspectives.
Highly recommend and I’m excited to use what I have learnt out in the field!
  
 
  
 
 
 
  
 
 
 Luca Maioli 
 
2024-03-14
 
 
  
Just completed the Sales Accelerator with my colleagues.
The material was comprehensive, the delivery was brilliant, a great mix of thinking and learning and then practice and doing – Charmaine even got us into the elevator to do the ‘elevator pitch’. We laughed a lot, we learnt a lot. I feel more confident now I have a structure and method.
It’s all based around ‘Being the Trusted Advisor’ and adding value to your clients, being helpful and front of mind.
Charmaine teaches us about trust, integrity and authenticity. Very powerful two days.
  
 
  
 
 
 
  
 
 
 Mehdi Youssefi Matak 
 
2024-03-14
 
 
  
Smarter Selling has been the trusted educator for our company, Coregas for years. After the two-day Sales Accelerator course, now I know why.

The enthusiasm, wealth of knowledge and expertise, along with hands-on, real-scenarios' examples Charmaine brought to every session was phenomenal. I confidently say that the return of investment by our company to train and educate our sales people has been and will be immense.

After this course, we all left with an in-depth insights on sales and business development processes, and a great deal of internalised, and well-practiced skills set and knowledge that we easily picked up in the course. Charmaine is such an energetic, caring and observing educator. I can't recommend this course enough for all managers thinking of improving or boosting their sales team performance.
  
 
  
 
 
 
  
 
 
 

Some of our clients