DRIVE A HIGH PERFORMING TEAM
Focused on results we up-skill, inspire and motivate your team so that they have intelligent, sophisticated sales conversations, demonstrating they are the trusted advisor and solution provider.
The Sales Accelerator course takes your team through seven, core fundamentals to rapidly find opportunities, convert sales and exceed their targets at the highest professional standard with integrity.
This is where our partnership begins as we take your team on a transformational journey to sales excellence.
Discover the 7 core fundamentals of our SALES ACCELERATOR
Watch this video and learn how business leaders, sales and customer front line staff can increase sales and create rapid business growth.
We teach the core skills to truly understand your customer, how to discover opportunities, build trust and position yourself as the trusted solution provider like never before.
(Video: 1m 9s)
7 core fundamentals
Understand your customer and discover opportunities like never before.
5. Account Management/Managing clients’ expectations
6. Business Development / Prospecting
Why people buy. Who to effectively sell your product, service or idea.
- Total confidence in ability to put forward an aligned solution
- Positioned as the expert
- Mindshift on how to elicit information from your client
Includes: buyer behaviour, motivation and personality types as well as masterful telephone techniques and video conferencing
The backbone of all communication.
- Awareness of when actively listening vs in default mode.
- How your client listens
- What to do to ensure they hear what you are saying to match your intention.
Understanding how to use them as opportunities to convert into a sale.
- Embracing objections
- Using them to forge more meaningful relationships
- Insight to how we feel and react to feedback and objections
Preparation, techniques, styles, mindset.
- Confident, successful negotiators
- Effective action plans
- Professionals who shift the focus from price to client alignment
5. Account Management/Managing clients’ expectations
Service excellence. Communication styles. Manage challenging situations.
- Understanding the client’s motivation
- Identify buying signals
- Understanding how they want to be communicated with
6. Business Development / Prospecting
Making prospecting easy and comfortable.
- Who to target, when, how, what to say, what to do?
- Consistency and clarity
- Genuine enthusiasm for prospecting
Structure to ensure seamless delivery of your message.
- How to plan, prepare and execute
- How to observe and adapt
- Powerful presenters who understand how to embed a message with clarity
Melbourne 12 & 13 May
Sydney 27 & 28 May
Results from the Sales Accelerator!
Recently I completed Charmaine's 2 Day Sales Accelerator in Sydney - and what a valuable experience it was. The content taught by Charmaine is unique, but extremely digestible. This has given me a refreshing outlook on sales, and we were provided with very actionable advice, which allows us to quickly improve. I would highly recommend the Sales Accelerator course by Smarter Selling to anyone who wants to broaden their outlook on sales - and this is not just for beginners! Thank you Charmaine & Smarter Selling for sharing your years of expertise. I'm so excited to put what I've learnt from you into practice!
Our team of 30 just completed a program entitled: Customer Service Excellence, Complaint Handling and Conflict Resolution. We learnt how to communicate effectively, with integrity and with authenticity. I learned a lot about myself and the people I work with = clarity and perspective. Charmaine is genuine, she has exceptional energy, dynamism, vast knowledge, is highly experienced and uses relatable storytelling to land a message. The course content and analogies were particularly relevant and very useful. I love easy learning and seeing the team all highly engaged and involved was fantastic. They raved about it. The event also provided a rare and fabulous opportunity for bringing together a cross-section of contributions from IRT personnel who work both in the field and on the business, this helped with internal rapport and gave us a common framework and language to draw on. From an outcomes point of view, moving forward on the job - you could see people putting what they learnt into action straight away.
What a fantastic program! I learnt so many things, including in-depth view of presenting. Fresh perspective of sales techniques and a great deal about harnessing your mindset for continued success. Definitely attending the next programs - so practical and informative. I can put into practice immediately.
I have just completed the 2-day Sales Accelerator training and found it to be incredibly insightful. Charmaine's energy and passion towards both the content and the people within in the course was second to none. I left with a refreshed outlook and numerous skills to take with me on the field. I highly recommend!
Charmaine is incredibly skilled at sales training techniques. Every second spent with her was extremely valuable - I was bursting with eagerness to put her techniques to use in my workspace! An engaging, thoughtful and entertaining course that will benefit not just your work relationships but your personal connections - she unlocks a better way to live life.
Having had 2 years of coaching, via Skype, with Charmaine I learned how to understand and communicate with my clients at a deeper level, build stronger relationships and ultimately bring in more revenue by being more aligned to their needs. We have integrated all manner of sales techniques into our sessions and it always feels easy to implement. I have just been promoted to head up a department and the techniques that Charmaine has provided me with will certainly help over the coming year.
I attended the two-day Sales Accelerator Workshop in Sydney, in February 2017. Charmaine is an inspirational, engaging and passionate trainer. I would recommend this workshop to people of all ages and experiences, across all industries. Whether you are new to sales or highly experienced...everyone will benefit from Charmaine's workshop. It's about learning to understand people, and in particular, people who are looking to purchase your service/product or solution. Charmaine reminds us of the golden rule: It's all about them. Observe and adapt as Charmaine teaches us, and we will soon see the benefits unfold in front of us. The usual 'sales' techniques and terms are not re-hashed in this workshop. Instead, Charmaine brings fresh new, dynamic and energetic language and thoughts into our world, and this is what gives her the edge over other trainers. I recommend this workshop to all employers and employees. You will not be disappointed and will find yourself wanting to go back for more! Thank you Charmaine.
Charmaine recently hosted my team of market engagement professionals for training. It was magnificent. A room full of people who were highly experienced in liaison and negotiation, we weren't sure what we'd get out of it. Charmaine got us to understand and focus on our strengths, look at what we could do better - and how we could do it, and to above all focus on how to make better connections through the relentless use of questions. I’d recommend her services to anyone who wants to improve the way they engage with other organisations.
Charmaine is full of energy and delivers an informative and engaging presentation. The Sales course that I attended really focused on asking important questions of your customers in order to enable you to achieve best value from your customer engagements. Oftentimes it can be difficult to apply course learning to your role but the fact that Charmaine continued to stay in touch after the course served to keep the key points that we learned in the course front of mind. This meant that course attendees had the best chance of applying their learning in real world engagements.
Just attended two days of Charmaine's Smarter Selling course - AMAZING!! This is hands down one of the best training courses I have ever been to. My husband & I have left with a fresh perspective on 'sales' & feel so confident in our approach when talking with our customers now. Charmaine is a highly engaging trainer who really implores you to let go of your baggage & just become a normal human being when talking with your customers. Excited to see what amazing results we produce in our business as a result of implementing Charmaine's training.
The quality of training, content and overall experience with Charmaine and Smarter selling has been nothing short of amazing. Even before finishing the course I had managed to recognize and shift a lot of mental baggage I didn't even realise was there. After finishing the 2-day Sales Accelerator Course I felt much more confident in myself and ability to help people. It hasn't even been a week and I find it so much easier to be present and focus on understanding what my customers need rather than being in my own head second guessing myself. Thank you, Charmaine! you and your team are truly talented, and I have no hesitation in recommending you to anyone.
Charmaine is an energetic and entertaining presenter. She is thorough and her team provide personalised engagement. This is a fresh and unique approach and completely different to 'traditional' sales training. I left with a new mindset on how to productively engage in a mutually beneficial style. The program focuses on engaging constructively with anyone, professional or personal. The training is enthralling and provides a fresh mindset for everyday life. Thanks Charmaine & team.
Undertaking Charmaine's sales training was an eye-opening experience. Coming in raw with limited sales experience her passion and knowledge on sales really resonated with me. She covered a diverse range of topics with expertise and effectively delivered the content in a digestible and engaging manner. She is very genuine in wanting to get the best out of her trainees and has continued to assist me after the conference. Smarter Selling has helped to kick start my sales career in the right direction and I would highly recommend the course for professionals at all levels
Charmaine just ran a custom sales and coaching course for our pharmacy group managers. Her insights into our industry and business needs and practical tips will be highly beneficial to all our managers in terms of getting stronger sales outcomes, coaching and leading their teams to achieve business outcomes in a way that is holistic and serves customers better. Her NLP insights will be particularly useful on how to phrase and frame things to get great outcomes from customers and team members. Highly recommend Charmaine, she was engaging, professional, straight talking and extremely effective at getting the message across! Thank you, Charmaine, Karen and the team!
After just completing a 2-day bespoke course in sales, communication and leadership with Charmaine and Karen I've come back to work feeling really energised and inspired to put what I've learned into practice. The course covered a lot of ground in 2-days and the groups energy level was high throughout. I put that down to the content which was tailored specifically for our needs and moved at the right pace, as well as our fantastic sales expert, Charmaine, whose warmth, passion, energy and understanding of our business and clients was spot on. This is the second course Smarter Selling has run for Cerebral Palsy Alliance and each time they have delivered exactly what was required. Already looking forward to the next one!
I attended Charmaine’s Smarter Selling Sales and Mindset Training in mid-January this year. Whilst I was performing well in that month already, I found that I had picked up new tips and tricks that help me exceed my targets that month. Not only did I exceed them during that month, I found in the months following my performance has gone from strength to strength. Highly recommend anyone that wants to go the extra mile within their current role to attend this training as it did make all the more difference. Thank you, Charmaine
I feel a lot more confident about what I'm doing now. Charmaine's session was really insightful and provided really good tools and framework for me in my business development career and beyond. So many things I've learnt are applicable across work and life. Would definitely recommend anyone who's keen on understanding more about themselves and expert sales communication to take part in Charmaine's courses.
Thank you, Charmaine and the team, at Smarter Selling for helping me feel more confident in my abilities and for giving me the help I needed to be the best salesperson I can be. I recently completed the Sales Accelerator 2-day course and I feel more equipped than ever to deal with all levels of clients - new, existing, and those that are as of now undiscovered. Charmaine's passion for sales and communications shines through in every aspect of her teaching s and there is no moment that you will be bored - especially when she delights you with her stories! I would absolutely recommend Smarter Selling to anyone that is looking for a straight-forward, action-packed course that aims to enhance your pre-existing skillset and turn you into a Sales Extraordinaire.
I recently decided it was time to take my sales skillset to the next level. I found many options, but Smarter Selling stood out from the alternatives. The Sales Accelerator workshop was tailored to suit my needs, thanks to the team’s ability to listen and understand where I was coming from and going to. Even more important to me was to know the instructor taking the class is speaking from experience and a place where I aspire to be. Charmaine's communication was clear, the class interactive and the lesson inspiring. I would highly recommend the Sales Accelerator course to anyone who wants to level up, like I know I have since completing this course. And I can't wait for the next one!
Partnership & Ongoing Performance
We work closely with you to ensure the two days are informed with a complete understanding of your business and the outcomes you and the team want.
We want to understand your business and your sales process.
You will receive a questionnaire to complete and return to us.
b) Growth Manager consultation
Submit the questionnaire and speak with your Growth Manager.
They will delve deeper to ensure Smarter Selling is aligned with your goals.
On the workshop
Duration: 2 days
Registration: 7.15am – 5.30pm (be early!)
Refreshments all day: breakfast, morning tea, lunch, afternoon tea
Post workshop support
Embed the training.
You and the team are provided with four weeks of content and support.